Сообщения

1

Корзина / Progressive dialer software for calling process

« : 25 Февраля 2021, 12:17:15 »

Progressive dialer considers a specific measure of tweaking to coordinate the speed of your call centre, guaranteeing that you won't have too many abandoned calls, nor will you have too many inert specialists. Utilizing a progressive dialer, the program presents the contact data to the primary open specialist who accepts the call and makes the pitch. Specialists picked up the telephone, arranged with data close by and prepared to make the deal. These sorts of dollars are additionally magnificent for a blended-use call centre, where outbound deals calls are settled on and live inbound decisions are gotten in light of publicizing efforts.

2

Корзина / Interactive voice response or IVR system for call center

« : 24 Февраля 2021, 13:53:18 »

A well-designed IVR software system can help boost customer satisfaction and improve the operations and KPIs of contact centers. An efficient interactive voice response system can help prevent holding time, particularly during times of high call volume, by helping customers find answers and perform simple tasks themselves. IVR technology can help direct calls easily and seamlessly to the right call center representative in situations where a customer wants or demands to talk to an individual to answer their question. Difference between IVR and ACD software.

Auto dialer software
Predictive dialer software
Preview dialer software
Customized CRM Software solution
Lead Management Software