Interactive voice response or IVR system for call center

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A well-designed IVR software system can help boost customer satisfaction and improve the operations and KPIs of contact centers. An efficient interactive voice response system can help prevent holding time, particularly during times of high call volume, by helping customers find answers and perform simple tasks themselves. IVR technology can help direct calls easily and seamlessly to the right call center representative in situations where a customer wants or demands to talk to an individual to answer their question. Difference between IVR and ACD software.

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